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BANK HOLIDAY 25TH MAY 2020 PRACTICE CLOSED

SATURDAY  23 RD  MAY 8.00-10.30AM TELEPHONE TRIAGE PREBOOKED APPOINTMENTS

SUNDAY 24th MAY CLOSED

BANK HOLIDAY MONDAY 25th MAY CLOSED

TUES 7th MAY 8.00AM -6.00PM TELEPHONE TRIAGE APPOINTMENTS ONLY

IF YOU NEED MEDICAL ADVICE OR ASSISTANCE WHEN THE PRACTICE IS CLOSED PLEASE RING 111

Between the hours of 14:00 on Sunday 24th May and 02:00 on Monday 25th May 2020 our IT system are undergoing essential maintenance and our out of hours message will not be available if you need medical assistance between these times please ring 111

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VE Day Opening 8 May 2020

To support the NHS the practice will be open on VE Day 8th May between 8.00 am and 6.00 pm. All appointments will be via telephone triage, please do not attend the practice unless advised to do so by a clinician. STAY SAFE/STAY HOME/PROTECT THE NHS – remember we are here if you need us .

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Easter Opening

To support the NHS the practice will be open between 8.00 am and 6.00 pm on Good Friday 10th April and Easter Monday 13th April. All appointments will be carried out over the telephone. Please do not attend the practice unless you have been asked to do so by a clinician following telephone assessment. Thank you

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COVID 19 vulnerability

We are receiving lots of questions from people about whether they are vulnerable to COVID19 & whether they need to be shielding themselves. There seems to be a lot of confusion about the letters & texts which are being sent out to people by the Government. Some people in the HIGHEST risk category are being asked to practice social isolation for 12 weeks. These people need to take extra precautions and are entitled to extra help from the Government. They should have received a letter informing them of what to do & how to access the extra help. This is a small number of people with severe illnesses who need to take extreme care over the next few months. They are almost all under the care of a hospital specialist who has added them to the list of people at extremely high risk.

There is another, much larger, group of people who are at higher than usual risk. These people need to be strict with their social distancing but do not need to practice social isolation and will not qualify for the support offered to those in the highest risk group. 

Many patients are contacting us saying they have been advised to speak to their GP about their risk. So far none of the people asking if they have been missed off the list for the HIGHEST risk letter. 

Please check the lists available online regarding who is at EXTREMELY HIGH RISK before calling the practice to ask if you should have had a letter. We are searching through the practice systems now to identify anyone who might have been missed and can’t spend the time having the discussions with everyone in the HIGHER risk group. 

The lists are available on the government website and in the attached document. 

We are also receiving many calls from people saying that their employer has told them that they need a letter from their GP to confirm that they are supposed to be socially isolating. This is not needed. The text or letter from the Government which was sent to those in the HIGHEST risk group should be all that an employer needs. If you are not in the HIGHEST risk group and feel that you should not be going to work then that is a matter for you to work out with your employer. All employers should be familiar with the COVID19 guidance for employers .  Especially the part about sick pay and respecting the need of people to self isolate if they or a family member have symptoms. Your employer has a responsibility to make adjustments to keep you safe at work. This is a matter to be worked out between you and your employer and should not involve your GP practice. 

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COVID-19 Update

Update 20 March 2020

The practice will not be providing isolation notes – for information on the new online isolation note service click here

Important information about the coronavirus (COVID-19)

The NHS across Teesside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

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Update phone lines

UPDATE PHONE LINES – We can now receive incoming calls but cannot make outgoing call. Lines are busy due to being down. We are aiming to deal with your calls as quickly as possible.. The situation appears to be very fluid. Our reception desk is open as normal and our econsult service via the website is also available. We apologise for the inconvenience this may be causing our patients.

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Phone Lines Update

Unfortunately our phone lines are down again and we cannot receive incoming calls or make outgoing calls at this point. Engineers have been working over the weekend and lines were working initially this morning but have failed again. Further updates to follow. If you need medical attention or assistance please ring 111. Our reception desk is open as normal and our e-consult service via this website is also available. We apologise for the inconvenience this may be causing our patients.

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Phone Line Problems

We are currently experiencing intermittent problems with our phone lines, this is a national problem. If you have been trying to contact the Practice and need medical assistance please contact 111. We apologise for the inconvenience this may be causing our patients.

Our technical support services have been working to restore connections through the day.

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CHRISTMAS OPENING HOURS

MONDAY 23rd DEC 8AM TILL 6PM

TUESDAY 24TH DEC 8AM TILL 6PM

WEDNESDAY 25TH DEC CLOSED

THURSDAY 26TH DEC CLOSED

FRIDAY 27th DEC 8AM TILL 6PM

SATURDAY 28th DEC 8AM till 10.30AM (PRE BOOKED APPOINTMENTS ONLY)

SUNDAY 29TH DEC CLOSED

MONDAY 30TH DEC 8AM TILL 6PM

TUESDAY 31ST DEC 8AM TILL 6PM

WEDNESDAY 1ST JAN 2020 CLOSED

THURSDAY 2ND JAN 2020 8AM TILL 6PM  

FOR MEDICAL ADVICE OUTSIDE THESE HOURS PLEASE RING 111

PHARMACY OPENING TIMES

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Veteran Friendly Practice

The practice is in the process of working towards becoming a veteran friendly Practice. The Royal College of General Practitioners provide help and support to practices to allow them to become accredited as a veteran friendly practice.

If you are a veteran there is extra support available and you may be able to receive priority access to NHS hospital care for conditions associated to your time within the armed forces (service related) when this is clinically needed.

The first step to this is to have the fact your are a veteran recorded in your clinical records. We will be working to identify patients who are veterans in the coming months, but if you are a veteran please notify the team when you are next accessing services at the practice.