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COVID-19 Update

Update 20 March 2020

The practice will not be providing isolation notes – for information on the new online isolation note service click here

Important information about the coronavirus (COVID-19)

The NHS across Teesside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

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Update phone lines

UPDATE PHONE LINES – We can now receive incoming calls but cannot make outgoing call. Lines are busy due to being down. We are aiming to deal with your calls as quickly as possible.. The situation appears to be very fluid. Our reception desk is open as normal and our econsult service via the website is also available. We apologise for the inconvenience this may be causing our patients.

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Phone Lines Update

Unfortunately our phone lines are down again and we cannot receive incoming calls or make outgoing calls at this point. Engineers have been working over the weekend and lines were working initially this morning but have failed again. Further updates to follow. If you need medical attention or assistance please ring 111. Our reception desk is open as normal and our e-consult service via this website is also available. We apologise for the inconvenience this may be causing our patients.

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Phone Line Problems

We are currently experiencing intermittent problems with our phone lines, this is a national problem. If you have been trying to contact the Practice and need medical assistance please contact 111. We apologise for the inconvenience this may be causing our patients.

Our technical support services have been working to restore connections through the day.

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CHRISTMAS OPENING HOURS

MONDAY 23rd DEC 8AM TILL 6PM

TUESDAY 24TH DEC 8AM TILL 6PM

WEDNESDAY 25TH DEC CLOSED

THURSDAY 26TH DEC CLOSED

FRIDAY 27th DEC 8AM TILL 6PM

SATURDAY 28th DEC 8AM till 10.30AM (PRE BOOKED APPOINTMENTS ONLY)

SUNDAY 29TH DEC CLOSED

MONDAY 30TH DEC 8AM TILL 6PM

TUESDAY 31ST DEC 8AM TILL 6PM

WEDNESDAY 1ST JAN 2020 CLOSED

THURSDAY 2ND JAN 2020 8AM TILL 6PM  

FOR MEDICAL ADVICE OUTSIDE THESE HOURS PLEASE RING 111

PHARMACY OPENING TIMES

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Veteran Friendly Practice

The practice is in the process of working towards becoming a veteran friendly Practice. The Royal College of General Practitioners provide help and support to practices to allow them to become accredited as a veteran friendly practice.

If you are a veteran there is extra support available and you may be able to receive priority access to NHS hospital care for conditions associated to your time within the armed forces (service related) when this is clinically needed.

The first step to this is to have the fact your are a veteran recorded in your clinical records. We will be working to identify patients who are veterans in the coming months, but if you are a veteran please notify the team when you are next accessing services at the practice.

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IT UPGRADE

IT Engineers are onsite today upgrading our computers, we are hoping to keep disruption to a minimum however please bear with us during this time.  We apologise in advance for any inconvenience caused.