If you have a serious illness which requires treatment as an emergency, we are happy to see you at short notice. If there are no appointments available the receptionist will discuss your case with the doctor on call who will decide what to do. This may be by fitting you in as an extra appointment, a telephone consultation with the doctor or arrange ambulance/admission if necessary.
We aim to provide excellent service & can be flexible in the case of genuine emergencies, however we have recently had several incidents where patients have demanded emergency appointments for problems such as medication reviews and ear wax which would be better dealt with in routine surgeries. This makes it more difficult for us to fit in patients with genuine emergencies. We would appreciate it if you could avoid using emergency appointments for these sorts of problems.