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COVID 19 vulnerability

We are receiving lots of questions from people about whether they are vulnerable to COVID19 & whether they need to be shielding themselves. There seems to be a lot of confusion about the letters & texts which are being sent out to people by the Government. Some people in the HIGHEST risk category are being asked to practice social isolation for 12 weeks. These people need to take extra precautions and are entitled to extra help from the Government. They should have received a letter informing them of what to do & how to access the extra help. This is a small number of people with severe illnesses who need to take extreme care over the next few months. They are almost all under the care of a hospital specialist who has added them to the list of people at extremely high risk.

There is another, much larger, group of people who are at higher than usual risk. These people need to be strict with their social distancing but do not need to practice social isolation and will not qualify for the support offered to those in the highest risk group. 

Many patients are contacting us saying they have been advised to speak to their GP about their risk. So far none of the people asking if they have been missed off the list for the HIGHEST risk letter. 

Please check the lists available online regarding who is at EXTREMELY HIGH RISK before calling the practice to ask if you should have had a letter. We are searching through the practice systems now to identify anyone who might have been missed and can’t spend the time having the discussions with everyone in the HIGHER risk group. 

The lists are available on the government website and in the attached document. 

We are also receiving many calls from people saying that their employer has told them that they need a letter from their GP to confirm that they are supposed to be socially isolating. This is not needed. The text or letter from the Government which was sent to those in the HIGHEST risk group should be all that an employer needs. If you are not in the HIGHEST risk group and feel that you should not be going to work then that is a matter for you to work out with your employer. All employers should be familiar with the COVID19 guidance for employers .  Especially the part about sick pay and respecting the need of people to self isolate if they or a family member have symptoms. Your employer has a responsibility to make adjustments to keep you safe at work. This is a matter to be worked out between you and your employer and should not involve your GP practice. 

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COVID-19 Update

Update 20 March 2020

The practice will not be providing isolation notes – for information on the new online isolation note service click here

Important information about the coronavirus (COVID-19)

The NHS across Teesside will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.

The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.

The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).

The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:

• a high temperature or

• a new continuous cough

Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you’re staying at home.

Use the NHS 111 online coronavirus service if:

• you feel you cannot cope with your symptoms at home

• your condition gets worse

• your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

Stay At Home advice can be found here.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Avoid close contact with people who are unwell.

Information remains subject to regular change and updates. More information can be found on the NHS website here

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Opening Times Over Christmas & New Year 2018/19

CHADWICK PRACTICE CHRISTMAS OPENING TIMES 2018

THURSDAY 20th DEC 8AM TILL 6PM

FRIDAY 21st DEC 8AM TILL 6PM

SATURDAY 22nd DEC 8AM -10.30  PRE BOOKED APPOINTMENTS ONLY 

SUNDAY 23rd DEC CLOSED

MONDAY 24TH DEC 8AM TILL 6PM

TUESDAY 25TH DEC CLOSED

WEDNESDAY 26TH DEC CLOSED

THURSDAY 27th DEC 8AM TILL 6PM

FRIDAY 28th DEC 8AM TILL 6PM

SATURDAY 29th DEC 8AM till 10.30AM  PRE BOOKED APPOINTMENTS ONLY

SUNDAY 30TH DEC CLOSED

MONDAY 31ST DEC 18 8AM TILL 6PM

TUESDAY 1ST JAN 19 CLOSED

WEDNESDAY 2ND JAN 19 8AM TILL 6PM

 

FOR EMERGENCIES PLEASE TEL 111

PHARMACY CHRISTMAS OPENING TIMES

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Christmas & New Year opening hours

The Chadwick Practice will be open as normal throughout the Christmas period with the exception of the Bank Holidays. Details below

 

Friday 22nd December – 8am to 6pm
Saturday 23rd December – 8am to 10:30 (Pre-booked appointments only)
Sunday 24th December – Closed
Monday 25th December – Closed
Tuesday 26th December – Closed
Wednesday 27th December – 8am to 6pm
Thursday 28th December – 8am to 6pm
Friday 29th December – 8am to 6pm
Saturday 30th December – 8am to 10:30 (Pre-booked appointments only)
Sunday 31st December – Closed
Monday 1st January – Closed
Tuesday 2nd January – Normal service is resumed.

 

If you need medical advice outside of our opening times, please call NHS 111 for advice.

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Systems (mostly) restored

Our clinical system is now up & running again. We should be able to deal with prescriptions and appointments as normal tomorrow. I expect there will still be delays as there is a large backlog of work to catch up on. 
There also seems to be parts of the NHS system that we still can’t access. Pathology and appointments seem to still be down. We also have a backlog of e-consults to deal with so those may take a little longer than usual to get a reply.  

We aim to be completely back to normal before the end of the week 

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NHS cyber-attack

You may be aware that the NHS is currently experiencing a widespread ransomeware cyber-atack. We appear to have been affected by this as we have no access to our patient record system this morning. Our phone lines are also currently not working. It appears that other practices in town are also affected.

We have procedures in place to manage this situation and we have printed lists of patients how have booked for the next few days. If you have an appointment we will still be able to see you but please bear in mind that we will not have access to all of your records and will have to hand write any prescriptions. It is likely that we will be running late as a result.

We are hoping that the IT department will have us back up and running by Monday morning but may experience delays in the early part of the week.

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Hartlepool Doctors Surgery Voted Best on Teesside

A recent article in The Gazette showed the results of the GP Patient Survey. The survey documents patients experience of their GP surgery including how well they felt they were treated and whether they would recommend the surgery to their friends & family. We were all very pleased to see that the Chadwick Practice was ranked as the best in Teesside by the patients that we treat. We always think of our patients first and foremost when deciding how to plan our services so it was very gratifying to see that the patients appreciate our efforts. We were ranked number 156 out of  almost 8,000 practices in the whole country. All the staff at Chadwick Practice appreciate the feedback and would like to thank all the patients who completed the surveys and take part in our patient participation group. 

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Best of Health Awards

The Chadwick Practice had another good showing at the recent Hartlepool Mail Best of Health Awards.
Dr. Pradeep won GP of the Year and Andie Veart won the Customer Service Award.
Dr Pradeep works very hard for all the patients in the Chadwick Practice. She is the Practice Lead for palliative care as well as providing joint injections and contraceptive implants for our patients. It is very nice to see her hard work being recognised by patients and the wider community.
Andie won the awards after being nominated for several years without success. The award is in recognition of all the work she does on reception to make sure our patients get the best service possible, often going above and beyond the call of duty.

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Computer problems

Our phone lines are now open again. Our patient record system is also working again. We still have some computer problems but these should not impact on patient care. Thank you for your patience during yesterdays problems.

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Loss of phone service

We are experiencing computer problems today which also include a loss of our phone service. The IT department from Hartlepool & Stockton CCG are currently trying to fix the issue but we are not able to receive incoming calls. If patients are able to attend the surgery we can book appointments at the desk. We believe that the online booking services are still working.

Please bear with us during this difficult time.

We are doing everyhting possible to fix this issue as soon as possible.