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Opening Times Over Christmas & New Year 2018/19

CHADWICK PRACTICE CHRISTMAS OPENING TIMES 2018

THURSDAY 20th DEC 8AM TILL 6PM

FRIDAY 21st DEC 8AM TILL 6PM

SATURDAY 22nd DEC 8AM -10.30  PRE BOOKED APPOINTMENTS ONLY 

SUNDAY 23rd DEC CLOSED

MONDAY 24TH DEC 8AM TILL 6PM

TUESDAY 25TH DEC CLOSED

WEDNESDAY 26TH DEC CLOSED

THURSDAY 27th DEC 8AM TILL 6PM

FRIDAY 28th DEC 8AM TILL 6PM

SATURDAY 29th DEC 8AM till 10.30AM  PRE BOOKED APPOINTMENTS ONLY

SUNDAY 30TH DEC CLOSED

MONDAY 31ST DEC 18 8AM TILL 6PM

TUESDAY 1ST JAN 19 CLOSED

WEDNESDAY 2ND JAN 19 8AM TILL 6PM

 

FOR EMERGENCIES PLEASE TEL 111

PHARMACY CHRISTMAS OPENING TIMES

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Christmas & New Year opening hours

The Chadwick Practice will be open as normal throughout the Christmas period with the exception of the Bank Holidays. Details below

 

Friday 22nd December – 8am to 6pm
Saturday 23rd December – 8am to 10:30 (Pre-booked appointments only)
Sunday 24th December – Closed
Monday 25th December – Closed
Tuesday 26th December – Closed
Wednesday 27th December – 8am to 6pm
Thursday 28th December – 8am to 6pm
Friday 29th December – 8am to 6pm
Saturday 30th December – 8am to 10:30 (Pre-booked appointments only)
Sunday 31st December – Closed
Monday 1st January – Closed
Tuesday 2nd January – Normal service is resumed.

 

If you need medical advice outside of our opening times, please call NHS 111 for advice.

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Systems (mostly) restored

Our clinical system is now up & running again. We should be able to deal with prescriptions and appointments as normal tomorrow. I expect there will still be delays as there is a large backlog of work to catch up on. 
There also seems to be parts of the NHS system that we still can’t access. Pathology and appointments seem to still be down. We also have a backlog of e-consults to deal with so those may take a little longer than usual to get a reply.  

We aim to be completely back to normal before the end of the week 

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NHS cyber-attack

You may be aware that the NHS is currently experiencing a widespread ransomeware cyber-atack. We appear to have been affected by this as we have no access to our patient record system this morning. Our phone lines are also currently not working. It appears that other practices in town are also affected.

We have procedures in place to manage this situation and we have printed lists of patients how have booked for the next few days. If you have an appointment we will still be able to see you but please bear in mind that we will not have access to all of your records and will have to hand write any prescriptions. It is likely that we will be running late as a result.

We are hoping that the IT department will have us back up and running by Monday morning but may experience delays in the early part of the week.

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Hartlepool Doctors Surgery Voted Best on Teesside

A recent article in The Gazette showed the results of the GP Patient Survey. The survey documents patients experience of their GP surgery including how well they felt they were treated and whether they would recommend the surgery to their friends & family. We were all very pleased to see that the Chadwick Practice was ranked as the best in Teesside by the patients that we treat. We always think of our patients first and foremost when deciding how to plan our services so it was very gratifying to see that the patients appreciate our efforts. We were ranked number 156 out of  almost 8,000 practices in the whole country. All the staff at Chadwick Practice appreciate the feedback and would like to thank all the patients who completed the surveys and take part in our patient participation group. 

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Best of Health Awards

The Chadwick Practice had another good showing at the recent Hartlepool Mail Best of Health Awards.
Dr. Pradeep won GP of the Year and Andie Veart won the Customer Service Award.
Dr Pradeep works very hard for all the patients in the Chadwick Practice. She is the Practice Lead for palliative care as well as providing joint injections and contraceptive implants for our patients. It is very nice to see her hard work being recognised by patients and the wider community.
Andie won the awards after being nominated for several years without success. The award is in recognition of all the work she does on reception to make sure our patients get the best service possible, often going above and beyond the call of duty.

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Computer problems

Our phone lines are now open again. Our patient record system is also working again. We still have some computer problems but these should not impact on patient care. Thank you for your patience during yesterdays problems.

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Loss of phone service

We are experiencing computer problems today which also include a loss of our phone service. The IT department from Hartlepool & Stockton CCG are currently trying to fix the issue but we are not able to receive incoming calls. If patients are able to attend the surgery we can book appointments at the desk. We believe that the online booking services are still working.

Please bear with us during this difficult time.

We are doing everyhting possible to fix this issue as soon as possible.

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GP Practice Award

The Chadwick Practice was recently nominated for the Hartlepool Mail Best of Health Awards.  We were delighted to receive two awards at the ceremony held yesterday. The Chadwick Practice was voted GP Practice of the Year 2013 and Dr Brash was given an award in recognition of his outstanding service over a long career in General Practice in Hartlepool. Many of us attended the ceremony but we did not expect to win as it was the first time our practice had been nominated.

We would all like to thank everyone who nominated us for this award. It’s very nice to know that the work we do is appreciated by our patients and we aim to keep providing the best service possible. We work hard on building a good team ethos in the Practice and the award is a reflection of how much this is appreciated by our patients & community.

It was especially nice to see Dr. Brash honoured with the Special Recognition Award. He has worked to develop the Practice over many years and remains an inspiration to all of the staff here. We feel that this award reflects the big impact that his efforts have made on improving the health of our patients in Hartlepool.

Pictures to follow

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Patient surveys

Next week we will be handing out surveys to patients who come in to the surgery. Initially this will only be for Dr. Howe who is taking part in a multi-source feedback exercise where staff and patients can let us know what he does well, or badly.

Later on in the week we will be doing our yearly patient feedback exercise. We will be asking patients seeing any of the doctors or nurses some questions about their experience at the practice and asking how we are performing as a practice.

If you are given a survey to complete, please fill it in. We use this information to shape what services we provide for our patients, so this is your chance to contribute.