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Closure for training meeting.

The Chadwick Practice will be closed for the afternoon of Tuesday 26th June 2012.

We will be joining with other Hartlepool Doctors in an event arranged by Hartlepool Primary Care Trust to discuss how to improve services for patients over the next year.

In the event that you need medical attention please call the surgery as normal and you will hear a message with the phone number of our deputising service Northern Doctors.

Alternatively you can contact
NHS Direct on 0845 4647

The walk in centre & minor injuries unit located in the One Life Centre will be open as usual.

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Receptionist nominated for award

Andie Veart. Receptionist of the Year nominee

 

One of our receptionists, Andie Veart was recently nominated for an prestigious award. She was nominated for the Receptionist of the Year Award in the Best of Health Awards 2012.

All at the Chadwick Practice would like to congratulate Andie on her nomination & thank all those who voted for her. The nomination is a validation of all the hard work done by the reception team to provide a good experience for patients.

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Telephone Consultations

The Chadwick Practice now offers telephone consultations with the doctors.  Sometimes you may have a question to ask a question or need some advice, but not need to see a doctor. Each of our doctors is available for telephone consultations at the start of the afternoon surgery to deal with these sort of issues.

These appointments are by appointment only and are not suitable for some conditions, like rashes or headaches, which need examination. A telephone consultation with the doctor is a good way to find out more about your medication or discuss the results of investigations.

Please book a telephone consultation by speaking to our receptionist in the same way as you would book a normal appointment.

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Christmas Opening Times 2011

The Chadwick Practice will be open as usual in the week leading up to Christmas. We are closed on the Saturdays & bank holidays over Christmas & New Year but will open as normal on the other days. The Doctors will be providing extra appointments in the week between Christmas & New Year to allow patients to attend as normal over the festive period.

Friday 23rd December – 8am to 6pm
Saturday 24th December – CLOSED
Sunday 25th December – CLOSED
Monday 26th December – CLOSED
Tuesday 27th December – CLOSED
Wednesday 28th December – 8am to 6pm
Thursday 29th December – 8am to 6pm
Friday 30th December – 8am to 6pm
Saturday 31st December – CLOSED
Sunday 1st January – CLOSED
Monday 2nd January – CLOSED
Tuesday 3rd January – 8am to 6pm

During opening hours please telephone 01429 234646 for appointments or emergencies.
If you need assistance outside of these times, the walk in centre at the one life building will be open as normal 8am to 8pm every day including Christmas Day & New Years Day if needed. The minor injuries unit is also available 24 hours a day during this period. NHS direct are also available for advice on 0845 4647.

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Booking appointments

We are an advanced access practice and offer appointments on the same day as well as pre-bookable appointments. If you are offered an appointment on the same day and are able to attend then we would encourage you to do so. If you are unable to attend on the day then you will be offered another appointment on a day which is convenient to you.

We have recently seen an increase in the number of appointments which patients did not attend for. This limits our ability to care for patients who need our help as we run out of appointment slots.
If you are unable to attend an appointment which you have booked then we would appreciate it if you would let us know. We can then offer that appointment to another patient.

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Hartlepool doctors time out

The Chadwick Practice will be closed for the afternoon of Tuesday 22nd November 2010. We will be taking part in an event arranged by Hartlepool Primary Care Trust to changes to the organisation of the health services in Hartlepool

In the event that you need medical attentiion please call the surgery as normal and you will hear a message with the phone number of our deputising service Northern Doctors.

Alternatively you can contact
NHS Direct on 0845 4647

The walk in centre & minor injuries unit located in the One Life Centre will be open as usual.

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Closure for training on 22/9/11 pm

The Chadwick Practice will be closed for training on the afternoon of Tuesday 21st June 2011. This is to allow the staff & doctors to take part in a workshop relating to the governments recent changes to the NHS as they apply to Hartlepool. All GPs in Hartlepool will be taking part in this session.
If you require urgent medical care, please contact the practice as usual. You will be given the number for Northern Doctors who are providing emergency cover. The walk in centre on Park Road is also open as usual.

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Flu clinics 2011

Flu clinics are due to start on the third of October 2011.

We encourage anyone in the at risk categories to book an appointment for this vaccination. The groups likely to be most severely affected if they catch flu are:

Anyone over 65 years old,
People with respiratory disease such as asthma, COPD or cystic fibrosis,
People with heart disease,
People with chronic kidney disease,
People with diabetes,
People with liver disease,
People with a history of stroke, TIA, or multiple sclerosis,
Poultry workers, and
People with a weak immune system e.g. those on high dose steroids, those with no spleen, anyone receiving chemotherapy or radiotherapy, or those with HIV or cancer.

We would strongly advise anyone in these categories to have the vaccine.

How effective is it?

No vaccine is 100% effective, however,  people who have had the flu jab are less likely to get flu. If you do get flu despite having the jab, it will probably be milder than if you haven’t been vaccinated.

The flu jab doesn’t cause flu as it doesn’t contain live viruses. However, you may experience side effects after having the jab, such as a temperature and aching muscles for a couple of days afterwards. Your arm may feel sore at the site where you were injected. More severe reactions are rare.

The flu vaccine only protects against flu, but not other illnesses caused by other viruses, such as the common cold.

Who shouldn’t have it?

You should not be given the flu vaccination if you have had a serious reaction to a flu vaccination before.

If you have a high temperature, the vaccination may be postponed until you are better.

Not all seasonal flu vaccines are suitable for children, so discuss this with your GP beforehand.

Speak to your GP, practice nurse or pharmacist if you have any further questions.

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Patient participation group

WOULD YOU LIKE TO HAVE A SAY ABOUT THE SERVICES PROVIDED AT CHADWICK PRACTICE?

The practice would like to hear your views.

By leaving your email details we can contact you every now and again to ask you a question or two.

Contact forms are available from reception or online.

 

Common patient questions and answers

Q Why are you asking people for their contact details?

A We would like to be able to contact people occasionally to ask them questions about the

surgery and how well we are doing to identify areas for improvement.

Q Will my doctor see this information?

A This information is purely to contact patients to ask them questions about the surgery, how

well we are doing and ensure changes that are being made are patient focused. If your doctor

is responsible for making some of the changes in the surgery they might see general feedback

from patients.

Q Will the questions you ask me be medical or personal?

A We will only ask general questions about the practice, such as short questionnaires.

Q Who else will be able to access my contact details?

A Your contact details will be kept safely and securely and will only be used for this purpose

and will not be shared with anyone else.

Q How often will you contact me?

A Not very often.. approximately once or twice each year.

Q What is a patient group/patient participation group?

A This is a group of volunteer patients who are involved in making sure the surgery provides the

services its patients need.

Q Do I have to leave my contact details?

A No, but if you change your mind, please let us know.

Q What if I no longer wish to be on the contact list or I leave the surgery?

A We will ask you to let us know by email if you do not wish to receive further messages.

 

Patient participation groups application form.