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GP Practice Award

The Chadwick Practice was recently nominated for the Hartlepool Mail Best of Health Awards.  We were delighted to receive two awards at the ceremony held yesterday. The Chadwick Practice was voted GP Practice of the Year 2013 and Dr Brash was given an award in recognition of his outstanding service over a long career in General Practice in Hartlepool. Many of us attended the ceremony but we did not expect to win as it was the first time our practice had been nominated.

We would all like to thank everyone who nominated us for this award. It’s very nice to know that the work we do is appreciated by our patients and we aim to keep providing the best service possible. We work hard on building a good team ethos in the Practice and the award is a reflection of how much this is appreciated by our patients & community.

It was especially nice to see Dr. Brash honoured with the Special Recognition Award. He has worked to develop the Practice over many years and remains an inspiration to all of the staff here. We feel that this award reflects the big impact that his efforts have made on improving the health of our patients in Hartlepool.

Pictures to follow

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Patient surveys

Next week we will be handing out surveys to patients who come in to the surgery. Initially this will only be for Dr. Howe who is taking part in a multi-source feedback exercise where staff and patients can let us know what he does well, or badly.

Later on in the week we will be doing our yearly patient feedback exercise. We will be asking patients seeing any of the doctors or nurses some questions about their experience at the practice and asking how we are performing as a practice.

If you are given a survey to complete, please fill it in. We use this information to shape what services we provide for our patients, so this is your chance to contribute.

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Closure for training meeting.

The Chadwick Practice will be closed for the afternoon of Tuesday 26th June 2012.

We will be joining with other Hartlepool Doctors in an event arranged by Hartlepool Primary Care Trust to discuss how to improve services for patients over the next year.

In the event that you need medical attention please call the surgery as normal and you will hear a message with the phone number of our deputising service Northern Doctors.

Alternatively you can contact
NHS Direct on 0845 4647

The walk in centre & minor injuries unit located in the One Life Centre will be open as usual.

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Receptionist nominated for award

Andie Veart. Receptionist of the Year nominee

 

One of our receptionists, Andie Veart was recently nominated for an prestigious award. She was nominated for the Receptionist of the Year Award in the Best of Health Awards 2012.

All at the Chadwick Practice would like to congratulate Andie on her nomination & thank all those who voted for her. The nomination is a validation of all the hard work done by the reception team to provide a good experience for patients.

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Telephone Consultations

The Chadwick Practice now offers telephone consultations with the doctors.  Sometimes you may have a question to ask a question or need some advice, but not need to see a doctor. Each of our doctors is available for telephone consultations at the start of the afternoon surgery to deal with these sort of issues.

These appointments are by appointment only and are not suitable for some conditions, like rashes or headaches, which need examination. A telephone consultation with the doctor is a good way to find out more about your medication or discuss the results of investigations.

Please book a telephone consultation by speaking to our receptionist in the same way as you would book a normal appointment.

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Christmas Opening Times 2011

The Chadwick Practice will be open as usual in the week leading up to Christmas. We are closed on the Saturdays & bank holidays over Christmas & New Year but will open as normal on the other days. The Doctors will be providing extra appointments in the week between Christmas & New Year to allow patients to attend as normal over the festive period.

Friday 23rd December – 8am to 6pm
Saturday 24th December – CLOSED
Sunday 25th December – CLOSED
Monday 26th December – CLOSED
Tuesday 27th December – CLOSED
Wednesday 28th December – 8am to 6pm
Thursday 29th December – 8am to 6pm
Friday 30th December – 8am to 6pm
Saturday 31st December – CLOSED
Sunday 1st January – CLOSED
Monday 2nd January – CLOSED
Tuesday 3rd January – 8am to 6pm

During opening hours please telephone 01429 234646 for appointments or emergencies.
If you need assistance outside of these times, the walk in centre at the one life building will be open as normal 8am to 8pm every day including Christmas Day & New Years Day if needed. The minor injuries unit is also available 24 hours a day during this period. NHS direct are also available for advice on 0845 4647.

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Booking appointments

We are an advanced access practice and offer appointments on the same day as well as pre-bookable appointments. If you are offered an appointment on the same day and are able to attend then we would encourage you to do so. If you are unable to attend on the day then you will be offered another appointment on a day which is convenient to you.

We have recently seen an increase in the number of appointments which patients did not attend for. This limits our ability to care for patients who need our help as we run out of appointment slots.
If you are unable to attend an appointment which you have booked then we would appreciate it if you would let us know. We can then offer that appointment to another patient.

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Hartlepool doctors time out

The Chadwick Practice will be closed for the afternoon of Tuesday 22nd November 2010. We will be taking part in an event arranged by Hartlepool Primary Care Trust to changes to the organisation of the health services in Hartlepool

In the event that you need medical attentiion please call the surgery as normal and you will hear a message with the phone number of our deputising service Northern Doctors.

Alternatively you can contact
NHS Direct on 0845 4647

The walk in centre & minor injuries unit located in the One Life Centre will be open as usual.

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Closure for training on 22/9/11 pm

The Chadwick Practice will be closed for training on the afternoon of Tuesday 21st June 2011. This is to allow the staff & doctors to take part in a workshop relating to the governments recent changes to the NHS as they apply to Hartlepool. All GPs in Hartlepool will be taking part in this session.
If you require urgent medical care, please contact the practice as usual. You will be given the number for Northern Doctors who are providing emergency cover. The walk in centre on Park Road is also open as usual.